W.B.C.S. Main 2018 Question Answer – Management – Business Process Reengineering.

WBCS  মেইনস ২০১৮ প্রশ্নের উত্তর – পরিচালনা – ব্যবসায়িক প্রক্রিয়া পুনরায় কল্পনা।

Business Process Reengineering or BPR for short, is a methodology and technique with which organisations radically change their business processes with the aim of becoming more efficient and more modern. The far-reaching measures that are taken after the decision to restructure a process not only concern formal procedures or other existing processes, but can also bring about radical changes in management style and corporate culture.Continue Reading W.B.C.S. Main 2018 Question Answer – Management – Business Process Reengineering.

The founder of the Business Process Reengineering concept is Michael Hammer. Michael Hammer published the article ‘Reengineering Work: Do not Automate, Obliterate‘ in 1990. With this title, Hammer was saying that just automating processes is not enough. Hammer developed the BPR concept further with James Champy, after which they published their famous book, ‘Reengineering the company, a manifesto for business revolutions’, in 1993. In the most extreme form, BPR means the complete overhaul and rebuilding of processes. Only then can the organisation’s full potential be achieved, and only then will the organisation benefit from the changes.

The essence of BPR is to encourage process thinking: shifting from task focus to process focus to then removing all processes that do not create value for the customer. In this way, improvements are achieved that are only for the betterment of the performance criteria such as costs, efficiency, quality and service.

Why BPR?

Organizations that take part in Business Process Reengineering are the first to examine the organisation and its environment. Objectives play a leading role in shaping new processes or changing existing processes. Business Process Reengineering, invented by IT expert Michael Hammer, is mainly applied in information technology, but is a standardised model that can be used to optimise many processes or organisations. Benefits of using BPR are:

Shorten lead times

In information technology, in particular, there is a lot of potential that is not yet being used. Outdated processes, such as the manual execution of administrative matters, can be fully automated with an investment. The investments are recouped by the lower wage costs.

Increase productivity

The goal of BPR is to modernise outdated processes and that often yields time-saving results. For example, after performing BPR, the organisation can discover that a certain process can be carried out by two employees instead of four. It’s important that the employees themselves provide input and come up with suggestions; after all, they know better than anyone else how the business processes work.

Improve quality and customer focus

By changing task orientation to process orientation, the focus is put on the customer. This has the advantage that all irrelevant processes quickly come to the foreground, after which they can easily be removed or modified.

Improve competitive position

Normally, changes that an organisation makes are only gradually noticed. In order to keep up with the competition, and to satisfy customer needs, however, we must act appropriately. BPR is ideally suited for this because the radical changes are implemented in a relatively short period.

Implement new technology

For example, an online webshop can choose to implement an extensive help centre with an interactive Q&A. The visitor can ask his or her question with the help of keywords and use the computer to look for a standardised answer. This way, the customer service employee won’t be occupied and can keep themselves busy with something else.

A downside to adjusting business processes as quickly as possible in order to be able to work more efficiently, is that some employees need more time to adjust than others. If an employee on Monday morning hears that their entire job description has been changed, this can seem overwhelming. Which is why it’s very important that the changes that are implemented are well communicated to the employee, and that guidance is provided if necessary.

Our own publications are available at our webstore (click here).

For Guidance of WBCS (Exe.) Etc. Preliminary , Main Exam and Interview, Study Mat, Mock Test, Guided by WBCS Gr A Officers , Online and Classroom, Call 9674493673, or mail us at – mailus@wbcsmadeeasy.in
Visit our you tube channel WBCSMadeEasy™ You tube Channel
Please subscribe here to get all future updates on this post/page/category/website