Management Notes On – Role Of Employees In Crisis Management – For W.B.C.S. Examination.

ম্যানেজমেন্ট নোট – সংকট পরিচালনায় কর্মীদের ভূমিকা – WBCS পরীক্ষা।

The art of managing an emergency situation at the workplace through effective planning and quick action refers to crisis management. An unstable condition which leads to major disturbances at the workplace must be controlled immediately for effective functioning of the organization.Continue Reading Management Notes On – Role Of Employees In Crisis Management – For W.B.C.S. Examination.

Crisis Management helps the employees as well as organization to cope with difficult times in the best possible way.

Employees play an essential role in crisis management:

• Employees must be serious about their own work. Review your performance regularly. Don’t always wait for your boss to ask for reports. Be your own critic. Strive hard to achieve your targets within the desired time frame. Never adopt a casual attitude at work. An individual must be able to sense the early signs of crisis and warn his fellow workers against the same. Take initiative on your own. Escalate issues immediately to your seniors. Don’t wait for others to take action.
• One should not take things lightly. Once a crisis is being detected, employees must immediately jump into action.
• Encourage effective communication during emergency situations. Don’t keep things to yourself. Discuss ideas amongst your fellow workers to reach to a plan which would work best at the times of crisis.
• Don’t spread baseless rumours about your product and organization. Avoid spreading fake information.
• It is essential for the employees to respect their organization. One should maintain the decorum of the organization. Enter office with a cool mind. Don’t unnecessarily fight fault in your coworkers and fight with them. Remember conflicts lead to no solution. It is always better to discuss things face to face and come to a mutually beneficial solution.
• Don’t ask for unjustified things. Think from the management’s perspective as well. Remember your organization pays you for your hard work and not for spreading negativity around. Employees should never indulge in unproductive activities like boycotts or strikes to get their demands fulfilled. Violence at the workplace is a crime. Neither the management nor the employee benefits out of it. Such activities in turn tarnish the brand name.
• Don’t panic. Maintain your calm and decide on the ways to overcome crisis rather than complaining and cribbing. Employees should never get hyper as stress and anxiety lead to more mistakes one might not otherwise commit. Relax and give your best.
• Employees must rely on accurate information. Mere assumptions and guess works create problems and misunderstandings later.
• Think out of the box. Try to come out with innovative ideas and strategies to overcome tough times as soon as possible. Employees must identify the causes of crisis and devise relevant strategies and ways to avoid it.
• Individuals must work as a single unit during emergency situations. Ensure free flow of information across departments. Avoid playing blame games or criticizing others. It only makes situation worse.
• Don’t hide, instead come out, interact with stake holders and external parties, and ask for help. One must not avoid media.
• Discrimination on the grounds of caste, status, income, sex and so on is unethical and leads to crisis. Everyone must be treated as one for a peaceful environment at the workplace.A sequence of sudden, unplanned and unexpected events leading to instability in the organization and major unrest amongst the individuals is called as crisis.Crisis generally arises on a short notice and causes major disturbances at the workplace.Leaders and managers play an extremely important role during crisis.
  • One should lead from the front. Show confidence and steadiness. Take complete charge of the situation.
  • Managers should have full control on the employees. They should know what is happening around. Any issue neglected in the initial stage might be a major concern later. Problems must be attended immediately. One should not ignore even minor issues or wait for someone else to take the initiative. Any issue left unattended might lead to crisis and major unrest later.
  • One should be alert at the workplace. A leader should be able to feel the early signs of crisis and warn the employees against the negative consequences of the same. It is his duty to take precautionary measures to avoid an emergency situation. A leader should be able to foresee crisis. Such a stage is also called as Signal Detection.
  • Leaders must try their level best to prevent crisis. Encourage effective communication at the workplace. Let employees discuss issues amongst themselves and come to the best possible alternative to overcome crisis.
  • Ask the employees not to panic at the time of crisis. Encourage them to face the tough times with courage, determination and smile. Make them work as a single unit. It is the duty of the leader to provide a sense of direction to the employees.
  • The leaders should interact with the employees more often. Let them feel that you are there for them. Impart necessary crisis management trainings to the employees.
  • Planning is essential to avoid emergency situations. Learn to take quick decisions. Make sure everyone at the workplace is well informed about emergency situations.
  • Identify the important processes and systems which should keep functioning for the smooth running of the organization. Develop alternate plans with correct and accurate information.
  • Don’t let negativity creep in the organization. Motivate the employees to believe in themselves and the organization. It is essential to trust each other during such situations. Take strict action against those spreading rumours and trying to tarnish organization’s image.
  • Don’t avoid stakeholders, external parties and most importantly media. Come out, meet them and explain the whole situation. Ignoring people makes things worse. Develop strong partnerships with external parties and ask for help.
  • Never lose hope. Be a strong pillar of support for your team members. They should be able to fall back on you.
  • Leaders should strive hard to come out of tough times as soon as possible. Learn to take risks. Clarify the roles and responsibilities of the individuals during this time.
  • Once the organization is out of crisis, it is the leader’s duty to communicate the lessons learnt so that employees do not commit same mistakes again. Work hard and relive your organization’s image. Adapt well to changes and new situations.

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